Refund & Cancellation Policy

Payments

An advance payment is required to secure every booking; the amount varies by package and is confirmed at the time of booking. The balance is due before the services begin.

Some services, such as special train journeys and peak-season accommodation, require full payment in advance.

Booking process

• Colour scans of all passports must reach us at least 40 days before departure.
• Passports must be valid for at least 6 months from the date of travel. Diplomatic passports are not accepted.
• Initial deposit: ₹20,000 or USD 300 per person, of which USD 200 is non-refundable.
• Full deposit: ₹1,20,000 or USD 1,340 per person, due one month before travel.
• Indian pilgrims must courier their original passports to us at least 25 days before departure for Chinese visa processing.
• Original passports of NRI and foreign pilgrims are collected on arrival in Kathmandu.

Cancellation charges

• Cancellation after permits have been processed: USD 500 per person.
• Cancellation within 5 days of departure: USD 750 per person.
• Cancellation on the day of departure: 80% of the package cost.
• Extra costs caused by weather, natural disasters, landslides, technical faults or political events (extra nights, changed routes, evacuation) are payable by the pilgrim.

Refund method and timeline

Refunds are paid back to the original payment method. Once we initiate a refund, banks usually take 5–7 business days to credit it.

Third-party services

Hotel, train and airline cancellations follow the respective provider's policy. If a yatra is cancelled after it has started, refunds are limited to the amounts we can recover from suppliers. Unused accommodation and meals are not refundable.

Price changes

Any increase in government fees, taxes, permit charges or fuel prices after booking is charged separately.

Jurisdiction

All disputes are subject to the exclusive jurisdiction of the courts at Ahmedabad, Gujarat, India.